Policies & FAQ
Policies & frequently asked questions are listed below! If you have any questions or concerns please reach out to my email spacevalueapothecary@outlook.com. I always try my best to get back to you the next business day (or up to 2-3 business days during holidays)
Thank you so much for your support & love. I appreciate you so much & am grateful for you seeing something special in my dream & creations. I love to create products that make people souls happy. Each & every piece is filled with magick intentions & so much love.
When will my package come in?
-Products can take from 1-2 weeks to be processed, packaged & shipped. If the time to send your order out ever takes longer, please get in touch with me. Customs may take longer or up to 3 weeks to be created, processed, packaged & shipped
(Due to the freshness of products) All products are freshly handmade & unique. Your support means the world to me. If you are needing your package by a certain date, please state that in the comments when ordering or contact me before placing the order.
**Tracking numbers are sent to you once your package has been processed & packaged. If you have not received a tracking number please get in touch with me! If there is an address change please get in touch with me immediately**
What kind of wax is used in the candles & wax melts?
SpaceValue candles are created with soy wax & sometimes beeswax; which is always stated in the product description! Some candles are also infused with mica for shimmer & dye blocks for color.
Do you accept returns? Can I exchange my item? How do I cancel my order?
I do not accept returns, cancellations or exchanges for any aromatherapy or skincare item. I can do returns for clothing items (that are not custom made) depending on inspection of said clothing when returned. Please feel free to contact me with any questions or concerns. If you must cancel you may be charged with a fee, as many items are made to order.
Do you accept customs?
I do accept customs! Please contact me through my email to talk about your ideas! I love to bring them to fruition but not all items can be created as a custom
I gave the wrong address and my order already shipped.
First and foremost please get in touch with me through my email spacevalueapothecary@outlook.com & we can go from there! But please understand if the package does not get returned back to me I am not responsible to refund or replace that package. If it does get sent back & you’d like it returned to the correct address the shipping cost must be paid. Please always make sure your shipping info is correct as you deserve to enjoy the products you purchase & I want them to make it to the correct person
I gave the wrong address and my order hasn’t shipped yet.
Get in touch with me through the “contact” tab through spacevalueapothecary@outlook.com.
I was given a discount code! How many times can I use it?
Please only use special codes from ME one time. I do have many Spacevalue representatives who share discount codes all the time throughout different social media platforms which you can use as many times as you desire!
Tracking says my item(s) are delivered but it isn't / My package is missing.
If you’ve checked the tracking number & it says your package is delivered but isn’t & after getting in touch with your apartment complex, post office, etc. get in touch with me as soon as possible. Your package could be sent back, gotten mixed up, or not arrived quite yet.
My item(s) came damaged/ broken. What do I do now?
DO NOT take items out of the bubble wrap if they arrive broken. This will make it harder to file a claim through who we use for shipping (usps) You will need to file a claim through USPS, so I can ensure a replacement or refund can be sent. If the claim is not accepted I cannot guarantee a replacement. Please get in touch with me as soon as possible if your order comes in damaged or broken with a couple photos & a photo of the paper receipt that comes with your order. (which you will also need to file the claim, instructions can be found on their website)
What do I do with the toppings on the candle?
The additions on the candles such as herbs, crystals, charms, etc. need to be removed from the candle before burning. Spell candles come with special instructions & no candle should ever be left unattended. It is important to keep the candle in a safe place away from children, pets & air drafts. Candle instructions are sent with every candle order; please use them to your advantage. Many of the toppings have more than one use as well
*All customers and orders personal information will stay private and will only be used when the customer orders.*
Wholesale Order FAQ
What is Wholesale?
-Wholesale is ordering large quantities to be retailed in your own business
How do I order items wholesale?
-Please get in touch with me via email spacevalueapothecary@outlook.com for any questions! I can do wholesale on almost any item in my shop.
I haven't paid for my invoice yet. How long do I have to pay the invoice before it expires?
-You have 24 hours to pay your invoice once it's sent. If you have any questions, concerns or changes please get in touch with me within that time frame
I've paid for my wholesale order, but want to make some changes. What do I do?
-Changes can only be made to an invoice 24 hours after the original invoice is sent. There will also be an additional fee if you're wanting to make any changes once your invoice is paid.